Pear Analytics Resources

Infographic 5th September’14

How To Deal With Complaining Customers on Social Media

ExactTarget put out a great infographic pointing out several ways you can deal with complaining customers on social media.  For example, the “chronic complainer” requires patience and two-way communication is required, but not on social channels.  It’s also recommended to listen carefully and never get angry.

how to deal with angry customers on social media